Welcome to Food Wala! These Terms and Conditions govern your use of our platform and services. Please read them carefully before using our website or mobile application.
- Acceptance of Terms: By accessing or using Food Wala platform, you agree to be bound by these Terms and Conditions, as well as our Privacy Policy. If you do not agree with any part of these terms, you may not access the platform.
- Use of Services: Food Wala provides an online marketplace that connects users with restaurants and facilitates food ordering and delivery services. Users must be at least 18 years old to use our services.
- Account Registration: To access certain features of our platform, you may need to register an account. You agree to provide accurate and complete information during registration and keep your account credentials secure.
- Ordering and Delivery: When placing an order through Food Wala, you agree to pay the indicated price for the food items, as well as any applicable taxes, delivery fees, and tips. We strive to provide accurate delivery estimates, but actual delivery times may vary depending on factors such as traffic and restaurant preparation times.
- Cancellation and Refunds: Users may cancel an order before it is confirmed by the restaurant without incurring any charges. Once an order is confirmed, cancellation may be subject to fees determined by the restaurant. Refunds for cancelled orders or unsatisfactory service are at the discretion of Food Wala and may be issued in the form of credits or refunds to the original payment method.
- User Conduct: Users agree not to use Food Wala platform for any unlawful or unauthorized purpose, including but not limited to transmitting any harmful or objectionable content. We reserve the right to suspend or terminate accounts found to be in violation of these terms.
- Intellectual Property: Food Wala and its contents, including logos, graphics, and text, are protected by copyright and other intellectual property laws. Users may not reproduce, distribute, or modify any part of our platform without prior written consent.
- Third-Party Links: Our platform may contain links to third-party websites or services that are not owned or controlled by Food Wala. We are not responsible for the content or practices of these third parties and encourage users to review their terms and privacy policies.
- Disclaimer of Warranties: Food Wala provides its platform and services on an “as is” and “as available” basis, without any warranties or representations of any kind, expressed or implied. We do not guarantee the accuracy, reliability, or availability of our platform or the quality of any products or services obtained through it.
- Limitation of Liability: In no event shall Food Wala, its affiliates, or its officers, directors, employees, or agents be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of our platform or services.
- Changes to Terms: We reserve the right to modify or update these Terms and Conditions at any time without prior notice. By continuing to use our platform after any changes, you agree to be bound by the revised terms.
- Governing Law: These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or relating to these terms shall be subject to the exclusive jurisdiction of the courts in India.
- Contact Us: If you have any questions or concerns about these Terms and Conditions, please contact us at contact@thefoodwala.com.
By using Food Wala platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. Thank you for choosing Food Wala for your food ordering needs!
